Desktop IT Support Job Details Near Phoenix, AZ

We are seeking an enthusiastic, creative, and dependable desktop support intern to join our growing team. In this position, you will collaborate with our entire organization and our outside technology provider. This will be a hands-on opportunity to apply the information you learn from your college technology classes to a real-world business setting. As a small company, you will have significant influence on key technology buying and project-oriented decisions affecting our business.

ABOUT ACE HOME SERVICES Since it was founded, ACE Home Services has focused its attention on its customers by putting them first. Servicing both commercial and residential customers, ACE strives to provide the highest quality service to all of Arizona. By offering a full range of air conditioning, heating, and plumbing services, ACE has grown and services over 28 cities and areas. We value our customer feedback and work hard to answer each concern or request. ACE proudly displays its A+ Rating from the Better Business Bureau and looks forward to fulfilling the needs of all of our customers. With flexible financing programs and special discounts, we don’t want anyone to be excluded from our services.

Desktop Support Job Purpose

Works across a broad range of technologies and liaises across multiple areas of the business to support incidents, problems and requests. Responsible for answering IT requests via phone, email, live chat or instant message and explaining solutions in technical and nontechnical terms. Liaison with outside technology provider.

Qualifications

• Excellent Customer Service in Face-to-Face, Telephone or Electronic Interaction with Clients, Good Language and Communications Skills, Problem-Solving, Relevant Certifications such as Microsoft/CompTIA and Cisco are great have but not required, Good Understanding of Computer Support and Troubleshooting, Knowledge of Windows XP, Vista, 7 and Windows Server products

• Ability to Work in a Team, Ability to Prioritize Projects

Responsibilities

• Works across a broad range of technologies and liaises across multiple areas of the business to support incidents, problems and requests

• Responsible for answering IT requests via phone, email, live chat or instant message and explaining solutions in technical and nontechnical terms

• Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) per the direction from the outside technology provider

• When incidents arise, first contacts outside technology provider and/or the Office Manager or CFO to gain guidance

• Clearly articulates and communicates the issue

• Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance under the technical guidance from the outside technology provider

• Identify, log and resolve technical problems with software applications or network systems

• Identify potential changes and system improvements to present to management for consideration and implementation

• Ensure that work is carried out within agreed service levels and timely

• Create, maintain, and distribute reports of progress to management

• Maintain our Microsoft 365 account

Benefits

• Pay: $18.00 – $21.00 per hour

• 401(k)

• Dental insurance

• Flexible schedule

• Health insurance

• Paid time off

• Vision insurance