Our Most Recent Service Reviews
Our thermostat started malfunctioning. Turns out something inside had shorted, which was causing the thermostat to heat up, which in turn led to the AC running continuously (the system thought our house was at 91F because the thermostat actually was that ...hot). After talking with the thermostat company to troubleshoot, they agreed to ship a warranty replacement, which is not due to arrive for a couple of weeks. I called Ace to see if they could give us a loaner thermostat until the new one arrived. Aubrey extended his day until almost 8:00 p.m. to bring us a substitute unit, install it, and ensure it was working properly. He was able to do this all in the same day that I called, despite the fact that he had to drive completely across the city to install our unit (45 minutes at least). We have had a contract with Ace for many years, and this is one example of why I wouldn't consider using anyone else. Many thanks!
They sent one of their technicians out to my property in Mesa. They spent about 5 minutes "inspecting" and immediately recommended to REPLACE the entire unit for $8k. I had two other companies come out Savage Air and Manny's HVAC. both gave me options ...to fix the unit, which is 7 years old and the unit is working great now! I would never use Ace Home again.
My AC was not put in because it was to big but I have been without air for 8 days now other day poor service