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Customer Service Representative (CSR)

Website ACE Home Services

Customer Service Representative (CSR) Job Details Near Phoenix, AZ

Arizona’s fastest growing HVAC Company is seeking a highly qualified, motivated, highly energetic professional, goal-oriented with a “can-do” attitude to assist in increasing our sales and service customer base in a casual, high-paced, yet professional work environment

ABOUT ACE HOME SERVICES Since it was founded, ACE Home Services has focused its attention on its customers by putting them first. Servicing both commercial and residential customers, ACE strives to provide the highest quality service to all of Arizona. By offering a full range of air conditioning, heating, and plumbing services, ACE has grown and services over 28 cities and areas. We value our customer feedback and work hard to answer each concern or request. ACE proudly displays its A+ Rating from the Better Business Bureau and looks forward to fulfilling the needs of all of our customers. With flexible financing programs and special discounts, we don’t want anyone to be excluded from our services.


Primary Function

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Qualifications
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily• Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Professional appearance and demeanor
  • Proficient with computers
  • Capacity to handle a fast-paced environment
  • Knowledge of the HVAC industry is a bonus
  • High School diploma or equivalent required
  • Phone
Responsibilities
  • Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints
  • Troubleshoot and resolve product issues and concerns
  • Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services
  • Manage incoming phone calls from customers and vendors on multiple phone lines
  • Schedule appointments
  • Provide administrative support to direct report manager and other colleagues as needed
Benefits
  • Pay: $13.00 – $15.00 per hour
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
  • 8 hour shift
  • Weekend availability
  • Supplemental Pay
  • Bonus pay
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