Review ACE Home Services
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Here's what I liked. I was sent a picture of the technician, Chad Salerno, via messaging. That was way cool! Just like Uber! Chad was professional and very personable and explained everything in detail. What I didn't like was the 4-hour window (7am-11am) AND to be told that the technician was on his way and he still not show up for another hour. Next time send a message that he's at the front door! I understand that travel here can take TIME, lots of time, but what does "on the way mean when it's 8:15am and the technician arrives closer to 10am? Maybe a follow-up "on the way" after 45 minutes? But again, my thanks to Chad for spending time to explain the services to me and I am now a happy member of ACE Home Services family; at least for the next 3 years!
Robert Mitchell was very informative and walked us through every option that could fit our needs. He is very respectful and we were scheduled with the urgency needed. Arizona Summer deserves the urgency that was provided to our case. Call them without hesitation!
Robert Mitchell was very knowledgeable and very good at explaining all my options of repairing vs. replacing my 11 year old air conditioner. He provided pictures which were appreciated since my unit is on the roof. He also worked to provide me with several options/discounts that reduced the overall price. Inspection was on the same day I called and replacement was scheduled for the following day ... a Saturday! Nice job!
Terry was an extremely well qualified plumber. He spent ample time on the job and fixed the problem. He was also a real professional. As for cost, ACE is the most reasonable company on price to quality ratio. I recommend them and Terry for your plumbing needs.
Robert Mitchell went out of his way to explain to me the issue with my AC unit so that I could make an educated decision regarding fixing or replacing it. Unfortunately I had to choose replacement over fixing which will save me money in the long run. He was able to get it scheduled for replacement the next day. He even offered to set us up in a hotel for the night because it's already so hot in the house. Thanks to Robert I'm getting a good deal and fast service in this Arizona heat.