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FAQs

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Elevated Services for Your Home
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Reach out to ACE’s for all your cooling, heating, plumbing, and electrical needs.

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$100 Off Water Heater + Free Estimate & Same Day Service

Your Questions, Answered

What brands do you carry and service?

We carry and service all major brands across HVAC, plumbing, and electrical systems. Our technicians are trained to work on a wide range of equipment to ensure fast, accurate repairs and reliable installations.

  • HVAC brands include: Trane, Rheem, Carrier, and Lennox
  • Plumbing brands include: AO Smith, Trutankless, Leak Secure, Rheem, and Bosch
  • Electrical brands include: Generac and Honeywell

Our 21-point tune-up is a full system evaluation designed to keep your HVAC system running safely, efficiently, and reliably. During this inspection, your technician will check airflow, test electrical components, measure refrigerant levels, verify temperatures, clean critical parts, check capacitors and motors, assess overall system performance, and confirm your system is ready for the season ahead.

ACE’s comprehensive inspection helps prevent breakdowns, improves efficiency, and extends the life of your heating and cooling equipment. Learn more about our 21-point tune-up service here

We offer the ACE Protection Club Membership, a flexible and affordable maintenance plan that provides year-round protection for your home’s essential systems. The plan includes seasonal tune-ups, priority scheduling, repair discounts, and ongoing system monitoring. During each visit, your technician ensures your equipment is running at peak performance, identifies concerns early, and helps keep your energy bills manageable.

Maintenance plans make it easier to protect your home, avoid unexpected breakdowns, and extend the life of your equipment. Learn more about the ACE Protection Club Membership here.

Yes. ACE provides 24 hour service for heating, cooling, plumbing, and electrical emergencies. When something goes wrong, you can count on us to respond quickly, day or night.

Dryer vent cleaning is offered on a case-by-case basis. Some vents and appliance brands require special tools or specific service methods, so your technician will determine if our team can perform the cleaning during your appointment. If we are not the best fit for your specific vent type, we will help point you in the right direction.

No. Our technicians focus on serving customers in the field. However, our office team is highly trained and prepared to help, answer questions, and schedule the right service for your needs.

Yes! ACE provides clear, consistent communication throughout your service. You will receive updates and alerts when your technician is on the way, and you will be kept informed every step of the way.

No. ACE specializes in residential HVAC, plumbing, and electrical service to ensure homeowners receive focused, high quality care.

We do. ACE partners with trusted financing providers and offers flexible programs to make repairs, replacements, and upgrades more affordable. Options vary based on project type, and many customers qualify for convenient monthly payment plans. You can view available programs on our financing page.

We accept card, cash, and check.

Yes! ACE offers free in-person estimates for replacements, installations, and major projects. Because every home is unique, we cannot provide estimates over the phone. An on-site evaluation allows our team to give you accurate pricing and honest recommendations based on your exact needs.

Yes. ACE is always looking for skilled, motivated professionals to join our team. Current openings can be found on our careers page.

Get in touch with us!

Americans with Disabilities Act (ADA)

At ACE Cooling, Heating, Plumbing and Electrical, we are committed to ensuring that individuals with disabilities enjoy full access to our websites. In recognition of this commitment, we are in the process of making modifications to increase the accessibility and usability of this website, using the relevant portions of the Web Content Accessibility Guidelines 2.0 (WCAG 2.0) as our standard. Please be aware that our efforts are ongoing. If at any time you have difficulty using this website or with a particular web page or function on this site, please contact us by phone at (602) 536-4475 or email us at info@acehomeaz.com and place “Web Content Accessibility (ADA)” in the subject heading and we will make all reasonable efforts to assist you.